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ATTDmitriyCM

Community Manager

 • 

9.5K Messages

Tue, Dec 9, 2014 8:37 PM

Windows Phone Unlocking Questions and Discussion (All Models)

 

How can I get my Windows Phone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

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Responses

Accepted Solution

Official Solution

ATTDmitriyCM

Community Manager

 • 

9.5K Messages

6 years ago

Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network.

 

AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.

 

To unlock your phone, just complete our simple online unlock request form.

Business customers can request an unlock code for a business device Here.

 

Note: AT&T cannot unlock devices from other wireless carriers.
 

General Requirements for All Unlock Requests

  • The device must be designed for use on, and locked to, the AT&T wireless network. (For help see Device Unlock Support )
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.

Postpaid Customers

  • Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

  • The device must be active for at least six months of paid service.

Non-AT&T Mobility Customers

  • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

Deployed Military Personnel (Current AT&T Customers Only)

  • Current AT&T customers who are active and deployed military personnel, and have provided deployment verification, need to meet all the General Requirements, except those related to the device's service commitments, installment plans and early termination fees.
  • AT&T, at its sole discretion, may limit the number of devices military personnel can unlock.

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

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Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

lizdance40

ACE - Sage

 • 

79.6K Messages

5 years ago

You already have the official answer.  Gophones are subsidized devices and ATT doesn't have to unlock them until they complete 6 months, per the terms of service.   Sorry.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Official Solution

Contributor

 • 

1 Message

5 years ago

How can i get my unlock code my phone is nokia lumina1020 IMEI [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

 • 

3 Messages

6 years ago

I try to get the unlock code for my Nokia Lumia 520 but the AT&T system doesn't recognize my IMEI number?? How can I get this code so I can use my phone in the Netherlands (where I live)? I bought this phone at an AT&T shop during my holidays in the USA last spring together with a GoPhone service. Thanks in advance for your anwers/help.

bizhui

Scholar

 • 

457 Messages

6 years ago

You have to contact customer service over the phone, and hopefully they can solve your problem by manually submitting a form for you

 

Contributor

 • 

3 Messages

6 years ago

Hi,

 
That's the problem, I live in the Netherlands and cannot call a 800 number (toll free). Is there an email address which I can use?
 
Thanks.
 
Maarten

Contributor

 • 

2 Messages

6 years ago

Hi

I live in Korea, and I bought asus vivotab tablet 

but I can't find how to unlock it to use with korean carrier.

how can I unlock it?

 

kdfederer

ACE - Expert

 • 

12.2K Messages

6 years ago

All unlocks must go through the AT&T unlock portal.

On this page, when you agree that you have read the terms and conitions, it will take you to the unlock portal.

 

AT&T unlock 

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

6 years ago

Hello 

    I have a new nokia go phone of 635model the problem is wheather does it work out of USA like India , can i unlock the phone and it is not yet active up to now the device which i have is prepaid ones and No annual contract so can any one help me out from this problem the thiing is i need to unlock the phone.

 

Contributor

 • 

2 Messages

6 years ago

Got the unlock code 2 months and still can't unlock the phone. It kept asking for PIN when there was no PIN for the SIM. Nokia guy said it might be locked for 3 attempts with bad PIN and only AT&T can unlock the phone for that. Went to AT&T store and the guy sent me to nearby T-mobile store to get the AT&T phone unlocked. Tmobile guy tried but the phone was actually still locked, so I tried to unlock it again myself, but it's still locked because it says the unlock code from AT&T was wrong. Contacted AT&T and they verified that the unlock code was correct. Anyone unlocked a Lumia phone successfully? How? Thanks.

lizdance40

ACE - Sage

 • 

79.6K Messages

6 years ago

No. But these are the suggestions if you are having a problem unlocking.

Review the unlock instructions and if necessary, repeat them to ensure all instructions were completed as directed. If you need to obtain instructions for your device:
Go to AT&T Device Unlock Instructions.
Select your device manufacturer, for example Samsung.
Look for your device model and follow the instructions.
For non-Apple devices you will need the unlock code for your device provided by AT&T.
If you have followed the instructions and are still unable to unlock your device, contact us for assistance:
AT&T customers call 800.331.0500 or 611.
GoPhone customers call 800.901.9878.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
tkchan

Teacher

 • 

20 Messages

6 years ago

I went through the whole process of unlocking my Nokia 920 (just went off contract).  Got my unlock approval email but never got my unlock code.  Went through the process of talking to 2 different rep and doesn't seems anyone can get to the unlock code or even figure out why I never got my unlock code at all.

 

I'm on the phone again with another rep and thinking you guys are just making a simple process to be way too complex and wasting not only my time but your company's time and resources.

 

 

Contributor

 • 

2 Messages

6 years ago

I was using at&t basic phone before but then I found Nokia Lumia 520 and it was cheap. So, I bought it. It is locked to at&t. I tried unlocking it by sending an unlock request (since I was travelling) and I got the error that the IMEI number of my phone is not in the database. What should I do? I really need to unlock the phone.

 

lizdance40

ACE - Sage

 • 

79.6K Messages

6 years ago

If you are using AT&T service you don't need to unlock the phone.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

6 years ago

I won't be using at&t since I am travelling back to my country. The problem is, at&t doesn't recognize my device's IMEI number.

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