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Tue, Mar 22, 2011 6:10 PM
Focus owners please report here if you get the update. You don't have to wait for the notification. Connect your phone to Zune software and check the update from inside Zune.
10 years ago
You can't really blame the AT&T chat tech support people. They really don't know about the update. All they go by is the information on their computer screen. I don't know who the people are at AT&T that can provide the information on the release, but you can be certain that we don't have access to them to talk about it.
Shouldn't there be some ATT support people monitoring this forum? I'm sure they know. Also, check out this article.
AT&T recently responded to the same question on Facebook.
AT&T and Microsoft, you need to let us know the plans for this update. We deserve to know that you *are* planning to send this update to existing customers and a timeline on when that will happen. Start communicating, it is only going to get worse.
You assume they care.. wrong.. they don't. the only thing that will carry some weight is subscribers leaving [Per Guidelines: Keep it Relevant and Appropriate].
According to this link, it looks like AT&T is currently testing the update
@wheelerk wrote:Shouldn't there be some ATT support people monitoring this forum? I'm sure they know. Also, check out this article. http://www.wpcentral.com/get-nodo-now-debranding-your-lg-phone
No, outside of forum moderation this is not a ATT monitored forum.
No update for any att phone yet.This one sad story, already repent my decision to move to a WP7 phone.
According to http://www.microsoft.com/windowsphone/en-us/features/update-schedules.aspx ATT is gragging its feet on our update. Look at t-mobile phones they are scheduling the update not testing, both updates. Look at other countries most of them have scheduled the first update and some are scheduling the second.
Att is testing both updates? Really? This update has been avalible of ATT testing since January even if it was only avalible since February they only have three phones. ATT if you want me to test them for you I'll behappy too it will take me no more than an hour to do so. I am going to call an bug them about this.
If we let this go on we are going to me months behin on updates. Rigth now we are behing one update then two then 3. I don't know about you but I want my november/december mango update this year not in march of 2012.
As far as the update goes it has NOT been out since January as you forum miners will recall there was an issue with the Samsun Focus phones that would crash after the update was applied.
That means a change had to be made and that resets the clock. If you change a software package it has to go back through testing and certification by MS. Then it has to go back through testing and certification by the carrier.
I don't recall updates being a SLA in my contract. So ATT does not owe me or you anything in the form of an update just because someone else got it.
Its not about who was first. You should have left that behind in kindergarten.
We will get the update within the next few weeks. In the mean time I am sure you can make a call and update your Facebook or Twitter accounts so your phone is working as designed and as agreed upon by the carrier.
The next update in July should probably come with a box of tissues.
How can we improve?