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3 Messages

Thu, Sep 22, 2016 3:31 AM

Windows 10 Upgrade for Lumia 640XL

When is AT&T pushing out the Windows 8.1 to Windows 10 upgrade for my Microsoft Lumia 640XL? The Windows 10 Upgrade Advisor says my Microsoft Lumia 640XL is eligible for the upgrade. The upgrade was released months ago. I am tired of waiting and waiting and waiting.

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ATTHelp

New Member

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120.4K Messages

4 years ago

Hello @TWolfRed!

 

Great question! I will be happy to help today!

 

Currently, it does not look like Windows 10 has been pushed out by AT&T yet for this specific phone model. Check out our Update the software for the Microsoft Lumia 640XL for more specific information!

 

I recommend checking out the Windows Insider Program. After doing some research, it looks like this is a way to get Windows 10 onto your device now!

 

Let us know if you have any questions! Thank you so much and have a great day!

 

Tim, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

I am trying to get Windows Insider on my Lumina 640 XL bud keep getting error 80073cf0.  On a Wi-Fi and tried downloading other app with no problem.  Any suggestions?

HTL

ODad

ACE - Guru

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671 Messages

4 years ago

@HTLinLA Do you have enough free space on the phone? You may need to free up some space. Try moving pictures to SD memory. Have you tried installing while on Wi-Fi?

ODad
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

New Member

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120.4K Messages

4 years ago

Hello @HTLinLA

 

Thank you for your question!

 

If you try to download this from the Windows store online, does it allow you to? After signing into your account, it should say this is not compatible with your device, and provide a reason why. Click here to access the page! After researching this error, it looks like this means there may be a conflicting app, or something on your phone that is preventing the download. By accessing it online, we should be able to find out if it is simply not compatible or if there is an issue with something on the phone itself.

 

Just keep us updated! Have a wonderful day!

 

Tim, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
darthspader

Scholar

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337 Messages

4 years ago

I found this and I hope it helps.

pgrey

ACE - Master

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3.4K Messages

4 years ago

@darthspader The Advisor tool doesn't help, unfortunately, as AT&T never released this for the 640XL (just the 640, go figure, the same phone, bigger screen), so it *looks* like there would be an upgrade, but OTA doesn't work.

 

The Insider program (Release Preview branch) is THE solution, they get a better build anyway (stability and battery-life), and then get opted into future updates, direct from MS, all OTA.

 

I sort of doubt AT&T is going to un-gate this, ever, at this point...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
darthspader

Scholar

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337 Messages

4 years ago

@pgrey thank you for that info maybe @ATTHelp can help fix that 🙂
darthspader

Scholar

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337 Messages

4 years ago

@pgrey what about the link I shared it states: Update summary Effective October 27, 2016, AT&T and Microsoft released a software update for the Microsoft Lumia 640 XL. You can download the update via Firmware Over The Air (FOTA). A Wi-Fi connection is required for the update.
pgrey

ACE - Master

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3.4K Messages

4 years ago

 Thanks @darthspader, I missed the inline link (I used to use these a lot, but found that on single-word links I had trouble with people not seeing them, now I see why;-]).

That's interesting, I've been espousing Insider (I still think it's the better path, anyway, get on RP ring and stay there, all the builds are good/excellent) for forever, and then ATTCares even recommended it.  At that point, I figured that was "it" for the 640XL release (and the 950, and ...), it's surprising they did it at this point, I wonder how many people this affects still ;-]

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
darthspader

Scholar

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337 Messages

4 years ago

@pgrey I have tagged this post so other 640XL owners can hopefully find this easier and help them faster. Thanks again! 🙂

Contributor

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3 Messages

4 years ago

After uninstalling and reinstalling the Windows 10 Upgrade Advisor I was able to start the Windows 10 update. However, my phone has been stuck at 60% download for about an hour now. I am waiting and waiting.

Contributor

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3 Messages

4 years ago

It took hours, but I was able to upgrade my Lumia 950XL to Windows 10. Now I can't send or receive text messages. It says says go to Settings>Privacy>Contacts and turn on Messeging. It will not let me turn it on!!!!!!!!!!!!!!!!!!!!!!!!!!

Brand User
ATTHelp

New Member

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120.4K Messages

4 years ago

Hello @TWolfRed

 

I apologize that you are unable to send or receive messages! I will be happy to help! Congratulations on upgrading to Windows 10 by the way! I know how important it is to be able to send and receive messages, so let’s figure out what is going on.

 

Since it is not letting you change this option in contacts, let’s try something different. After accessing your Settings > Privacy, let’s scroll down to the Messaging option. From here you should see a list of applications that want permission to send and receive messages. Make sure the appropriate Messaging apps are turned on through here.

 

If that does not allow you to change it either, you may want to try a backup and reset! This way all of your settings will default back to the original settings and no third party apps or services will be able to affect these.

 

For backup methods for your device, check out our Device Support Center! After selecting your make and model, choose Tutorials > Backup & Restore.

 

Reset instructions can be found in Tutorials > Troubleshooting > Reset Device.

 

After doing some research on this issue, I have found that this seems to be a common issue. However, it does look like a factory reset should have that resolved for you!

 

Keep us updated! Thank you so much and have a fantastic day!

 

 

Fiona, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.