Why is it hard/impossible to get a paid device unlock when leaving AT&T?
I spent a little over a year with AT&T.. I was having a hard time getting high quality coverage where I live. The monthly charges weren't the cheapest so I decided to switch. Paid my devices in full and I’ve been trying to get them unlock with no success.
i called AT&T and I found out that I had to submit a request online. I did. I got an email saying that my device qualify to be unlock and needed to confirmed the request by clicking the confirm link. I have done that process” 3 TIMES”!
It was 6 days ago when I submitted my first request and I’m still trying to find someone from AT&T that can assist with that request. I keep in getting an email saying that my request was Denied because I did not confirmed the request which is a LIE! I taken pictures of the email with the confirmation request. For some strange reason I can’t find someone that can get my device unlock. I feel hostage and definitely think that this is a retaliation for leaving the company. Sadly I still have Directv. Maybe some here knows something I don’t. My account is at $0 balance and both devices are paid in full. There should be no excuse or reason to punish someone from leaving a company when the services and fees charge are not up to part.