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1 Message

Sun, May 5, 2019 4:37 PM

Why is it hard/impossible to get a paid device unlock when leaving AT&T?

I spent a little over a year with AT&T.. I was having a hard time getting high quality coverage where I live. The monthly charges weren't  the cheapest so I decided to switch. Paid my devices in full and I’ve been trying to get them unlock with no success.

i called AT&T and I found out that I had to submit a request online. I did. I got an email saying that my device qualify to be unlock and needed to confirmed the request by clicking the confirm link. I have done that process” 3 TIMES”! 

It was 6 days ago when I submitted my first request and I’m still trying to find someone from AT&T that can assist with that request. I keep in getting an email saying that my request was Denied because I did not confirmed the request which is a LIE! I taken pictures of the email with the confirmation request. For some strange reason  I can’t find someone that can get my device unlock. I feel hostage and definitely think that this is a retaliation for leaving the company. Sadly I still have Directv. Maybe some here knows something I don’t. My account is at $0 balance and both devices are paid in full. There should be no excuse or reason to punish someone from leaving a company when the services and fees charge are not up to part.


Brand User

Community Support


127.3K Messages

a year ago

Hello, @Royalamillo,


We'd love to help you unlock your devices. To do so, we'll need some account information.


We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.


James, AT&T Community Specialist

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