Why did asurion send me a broken phone?
My phone was stolen so i filed a claim and received a new one. I payed $200+ for a broken phone? Half the screen is dark and i went to Att to set it up and she was shocked that insurance sent me this phone. What do i do?
5 years ago
Receiving a broken phone after replacing it can raise a concern, especially if it was a replacement from an Insurance claim! I can guide you on the proper route to handle this.
Please click here for Asurion’s page and go to How do I file a claim? You will see Asurion’s contact information to speak directly with them and discuss the available options for this recent order since they replaced it.
I hope this information helps. Have a great day!
Adam, AT&T Community Specialist
3 years ago
So, last week I got my replacement phone in the mail for my samsung s10+. It came with a chipped screen. Neither camera works. I call asurion and I cannot get in contact with them. They also sent my dad an iphone 6 that didnt last a year working properly. I call AT&T and I'm told there is nothing they can do or suggest for me, this is the only company they offer. I dont want to pay this deductible anymore because the phone I received was a half done refurbished phone. I kind of expect to be paying over $100 and some dollars on a phone I'm still paying on, a BRAND NEW ONE. I'm far from satisfied and probably will cancel my plan with AT&T once I can.
2 years ago
I just received a Samsung S10+ from Asurion last night that is a brick!. It got stuck on the blue downloading do not power off screen and would not reboot or reset! Now I am still without a phone and have to wait for them to mail me a new one. I sure hope they send me a working phone this time!!!!