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AtotheJ1185's profile

Tutor

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4 Messages

Tuesday, June 28th, 2016 6:51 PM

When will OnePlus 3 IMEI be added to AT&T Database?

How long until AT&T updates their IMEI databases to include the new Oneplus 3 Phones?

When I went to put my SIM card into my new OP3, I lost LTE speeds as well as had my data plan removed from my account. AT&T Techs and Store Employees both said it was because the system doesn't recognize the OP3 and assigns it as basically being a 3G flip phone. Because of this, the system changes our plan automatically from unlimited data to 300MB pay as you go. 

 

I had LTE working in my old phone and in the OP3 for a short time until the system updated and deleted my data plan. I got it back but there is nothing that can be done unless AT&T updates their side of things.

 

 

Are there any other options short of returning the phone?

Professor

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1.1K Messages

8 years ago

Unfortuantely the only ones who know this are the AT&T systems engineers. Usually customer care isn't given access to such knowledge ahead of time. There's been a few reports on here of the same situation happening. 

 

Justin

 

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ACE - Expert

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23.9K Messages

8 years ago


@AtotheJ1185 wrote:

How long until AT&T updates their IMEI databases to include the new Oneplus 3 Phones?

When I went to put my SIM card into my new OP3, I lost LTE speeds as well as had my data plan removed from my account. AT&T Techs and Store Employees both said it was because the system doesn't recognize the OP3 and assigns it as basically being a 3G flip phone. Because of this, the system changes our plan automatically from unlimited data to 300MB pay as you go. 

 

I had LTE working in my old phone and in the OP3 for a short time until the system updated and deleted my data plan. I got it back but there is nothing that can be done unless AT&T updates their side of things.

 

 

Are there any other options short of returning the phone?


the problem is the IMEI codes that come from china.  You need to put a ticket in to have your IMEI maunally added to the data base and it will take weeks for it to happen.

Master

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3.5K Messages

8 years ago

I've been waiting for many months now, for my Windows 950XL, I kind of wonder if some of these will never be added (of course they have the 950, more or less the same phone in terms of capabilities/connections, but AT&T sells it).

Mine functions fine, mostly, but things would be smoother if mine were in the database.

I don't understand the motivation for not adding these, other than I guess they didn't sell them...

I tried to get mine added as a 950, which would be a great "bridge", but gave up, decided the fight just wasn't worth it...

Professor

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1.1K Messages

8 years ago

@GLIMMERMAN76 thanks for that info! I had just found your other post where you told someone to do that and was going to edit my post to include that.

Tutor

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4 Messages

8 years ago

@GLIMMERMAN76, is this an individual case-by-case basis they do this or can someone put in a general ticket for all OP3 IMEIs?

 

Unfortunatly, I dont have weeks to see if maybe it gets added as the return window is 15 days. 😞 

 

Such a shame, it is such a great phone. 

 

Thank you for your response. 

ACE - Expert

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23.9K Messages

8 years ago

Yours only since 1+1 did not submit the imei ranges to us carriers.

Tutor

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4 Messages

8 years ago

BAH... unfortunate. I dont see this happening any time soon. 

 

Thank you, again. I'll mark as "Solved."

Contributor

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1 Message

8 years ago

I bought OnePlus3 recently.. I had the same issue.. No 4G LTE. I got it fixed.. Just give a call to the ATT technical support, tell them that your phone is listed as a 3G phone in their system and request them to add your phone's IMEA (Make sure you give them the right IMEA, OP3 comes with dual sim) to their 4G LTE list. They will turn some switches and then you will be asked to restart your phone after 10-15 seconds. When your phone turns back on, you'il see LTE signal. Good Luck!! BTW. Technical phone support number: 1-800-288-2020.

Tutor

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4 Messages

8 years ago

Thanks, already tried that. The issue is because I have a grandfatherd Unlimited data plan from like 7 years ago that AT&T is desperately trying to get me off of because its only $30/month as opposed to whatever obscene price they charge now or their bundle where I need to pay for their terrible TV service. They say that my data plan is "Not Compatible" with this phone and because of that they automatically delete my data plan since they believe it is a 3G phone in the system. Since they cant provision the phone properly with my old data plan, I'm out of luck if i want to keep my unlimited data. new, tiered plans will be able to work fine by doing what you did. 

Contributor

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2 Messages

8 years ago

Hi All fellow OnePlus owners,

  I just got off the customer service call with AT&T and after an hour of her digging around in their reference material, she asked her supervisor who (coincidentally) had done a project with IMEI folks and understood the problem.

 

Baseline:  As stated before, AT&T has an IMEI # set that they view as 'valid & capable' to handle their network and higher level services.  (LTE, 4G, MMS, etc...)

 

The problem is that the OnePlus IMEI # ranges are not in their database as being capable to run on their network.

 

The FIX:  The customer service person has to send a note to the "IMEI Ranges" group within AT&T and supply your IMEIs (2 for dual SIM phones).  Do the *#06# combo and you can see those on your OnePlus phone.

 

They did caution me that it may take 2 weeks to take affect, but that's the 'fix' at this point.

 

NOTE:  At first she was going to add my IMEI # to the billing system but since it didn't recognize it as LTE capable, she found that adding it there would downgrade my service to 2G as it didn't view IMEI as a capable phone.  BOTTOM LINE:  Do not let level 1 Customer service do this as what they perceive as the 'fix'.

 

Hope this helps others.

 

Tracy

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