What is happening with 3G?
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MBarber
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22 Messages

Thu, Sep 2, 2021 4:01 PM

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What mobile hotspot devices will work after 3G shutdown?

I see the list for phones, smart watches and tablets but no where do I see of any mention of AT&T compatible mobile hotspots or cellular modems such as the Netgear LM1200.  I am interested in Data only devices that will work.

This conversation has been merged. Please refer the main conversation:

3G Sunset Updates and Information

JefferMC

ACE - Expert

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26.7K Messages

5 m ago

AT&T has a list of AT&T-branded devices that fit that category within this document:

https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf

Interestingly enough, the corresponding unlocked-phone list doesn't have a section for that.  I don't think that's an accident.

(edited)

MBarber

New Member

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22 Messages

5 m ago

Thanks for the more complete list. It seems that no cellular modem/router is on it.

How about various Cradlepoint, Mofi and other devices used in vehicles?

(edited)

OttoPylot

ACE - Expert

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16.4K Messages

5 m ago

@MBarber FWIW, I have a Suburu and I had to take my car in to the dealership so they could upgrade the Starlink system (for free) due to the impending 3G shutdown so you might want to check with the car's mfr. As far as "add-on" devices for mobile cellular, you might want to check with the mfr. to see if it will be necessary.

MBarber

New Member

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22 Messages

5 m ago

Thanks for your reply Otto,

Does not really help to talk to manufacturer of a device if AT&T does not accept its IMEI due to not being on their Whitelist. You can get into one of those circular arguments where the manufacture says it works but AT&T customer service says it doesn't.

Would be nice if AT&T would list DATA devices that they accept by an IMEI check or name.

ACE - Sage

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92.2K Messages

5 m ago

Is it just me, or does that make no sense?  Excluding phones because they are voice over LTE capable, makes sense. But that's not an issue for data only devices. 

JefferMC

ACE - Expert

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26.7K Messages

5 m ago

There are data-only devices that aren't LTE capable.  But certifying VoLTE isn't a good excuse to exclude those that are LTE capable.

MBarber

New Member

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22 Messages

5 m ago

I was notified that my Sierra Air Prime EM7565 which is a LTE-A CAT 12 modem is a 3G device by Cricket (AT&T in essence) and would no longer work come Feb. 22. This is what has started me down this rat hole of what AT&T considers acceptable cellular modems.

ATTHelp

Community Support

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180.5K Messages

5 m ago

Allow us to clarify which AT&T Wireless Internet (AWI) devices are still  supported by the network @

 

If you scroll down to page seven on the article that @JefferMC provided , you'll see "Wireless Internet Devices". This section will provide all Wireless Internet Devices that'll still work on the network after the 3G sunset.

 

Netgear devices:

  • Nighthawk 5G Pro (MR5100)
  • Nighthawk (MR5000)
  • Nighthawk LTE (MR1100)
  • Unite (AC770S)
  • Unite Explore (AC815S)
  • Unite Express (AC779S)
  • Unite Express 2 (AC797S)
  • Unite Pro (AC781S)

Sierra Wireless:

  • Elevate 4G (AC754S)

The same article will provide other AWI make and models, please review. (You'll want to scroll through all pages

 

We hope this helps.


Thank you for reaching out to AT&T Community Forums.

 

Jonye, AT&T Community Specialist

 

MBarber

New Member

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22 Messages

5 m ago

Some of those hotspot devices are old (the only Sierra one is no longer sold new) and there is no mention of recent Netgear devices such as the Orbi wireless LTE router.

Your Whitelist is going to leave a lot of us users that have perfectly good equipment unable to use them.

OttoPylot

ACE - Expert

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16.4K Messages

5 m ago

@MBarber Just to clarify a point, this is not "Our" whitelist. We are AT&T customers just like yourself and are not AT&T employees. We just volunteer on these forums to help customers out.

Technology marches on and it is inevitable that devices will go out of favor if the mfr decides not to upgrade them to stay current or the provider doesn't want to allocate resources to old technology.

MBarber

New Member

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22 Messages

5 m ago

Uh Dude I was responding to the AT&T employee posting (Jonye, AT&T Community Specialist). 

Don't teach your grandpa how to chew cheese.

I am capable of reading all the disclaimers. My point is not obsolete technology and you know it. Especially since AT&T is allowing some hotspots that are old and obviously are of less ability.

I guess we will have a lot of people really upset at AT&T when they find the stubborn claim that their latest expensive LTE devices are 3G in AT&T world. Note I am not talking about phones.

ATTHelp

Community Support

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180.5K Messages

5 m ago

We apologize for the inconvenience this has caused you @.

 

We aren't able to modify which devices can be used after the 3G network Shutdown but if you don't see any on the list that will work for you, take a look into upgrading to one of our mobile hotspots we currently offer for the best experience.

We hope this helps with your decision.

 

Thank you for contacting the Community.

 

Jonye, AT&T Community Specialist

MBarber

New Member

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22 Messages

5 m ago

I guess a bunch of companies like Netgear, Cradlepoint, Mofi, Sierra modems are going to be besieged by their customers, as well as AT&T customer service, come Feb. 22

Considering they are presently advertising many devices they sell as certified to work on AT&T it is going to be a mess. I see law suits.

ACE - Sage

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92.2K Messages

5 m ago

@MBarber

I can understand AT&T excluding phones that do not work with its voice over LTE technology. Because they genuinely have never worked for voice over its LTE service.

But excluding a modem or hotspot does not make sense. It doesn't have voice capability anyway.

The only reason I can see excluding such a device is if the plan is incompatible with a dedicated hotspot.  (because that's a real problem) 

MBarber

New Member

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22 Messages

5 m ago

I agree lizdance40. I have always striven to stick to acceptable usage. Those that break the Terms of Service have no leg to stand on.

That said when you pay for LTE Data, like the 100GB prepaid plan, you expect to get 100GB worth of LTE DATA. AT&T limiting acceptable data devices to such a small few (which btw are not VoLTE devices) is going to impact many. I would have hoped for less draconian measures.

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