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WithForks's profile

Tutor

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4 Messages

Sunday, August 24th, 2014 7:05 PM

What happened to the Nokia 1520 32GB?

Not too long ago, AT&T was offering a 32GB version of the Nokia 1520.  I was greatly interested in obtaining one, but put it off due to more important bills at the time.  Now that I am ready to purchase one, no one seems to even acknowledge it existed for AT&T.  Amazon.com has the phone, stating it is usable on either AT&T or Sprint networks, but I would feel more comfortable purchasing it right from an AT&T retailer.  So I am curious why the short window of sale on 32GB Nokia 1520, and more importantly, can I purchase one through AT&T, or will I need to go through Amazon.com.

 

I thank you for your time.

ATTDmitriyCM

Community Manager

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10.3K Messages

8 years ago

 

Hi @WithForks 

 

A 32GB Lumia 1520 exists, I know our stores can order it, and customer care might be able to as well. Also keep in mind, both models support a microSD card expansion for up to another 64GB.

 

Please let us know if you have any other questions.

 

Thank you,

Dmitriy

Tutor

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4 Messages

8 years ago

So how would I go about ordering one? Had conversations at three local AT&T stores, and was told each time AT&T never carried the 32gb version. I am still interested in this phone, but since it is not listed to purchase on AT&T website, and physical stores disavow it existing, I would greatly appreciate any aid you could offer.
ATTDmitriyCM

Community Manager

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10.3K Messages

8 years ago

 

You can send us a private message by using the link in my signature below. Please include your full name, phone number, account number and the best time you can be reached, and one of our manager will be happy to help you with that.

 

Can you tell me what stores you went to?

 

Thanks,

Dmitriy

Tutor

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4 Messages

8 years ago

This weekend, I showed your response post to both Alderwood mall AT&T stores, the one located inside the mall (3000 184th St SW, Suite 857, Lynnwood WA), and the one about a block from the actual mall (3225 Alderwood Mall Boulevard, Lynnwood WA).  Both stores again assured me the phone does no exist, stating there was no SKU# for the 32gb version of the phone, so even if it did exist somewhere else, they could not order it.  I did not visit the Northgate store (401 NE Northgate Way, Seattle WA) which was the third store in my previous post.

 

I sent a private message to ATTCustomerCare, via the link, as you suggested.  I was hoping to be able to order it, and pick it up at a local store, so I could get help if I encountered any issues switching phones (nano SIM card in 1520 different than current micro SIM phone).

 

I am still interested in this phone, and would greatly appreciate any aid you can offer in helping me obtain one.

 

I once again thank you greatly for your time.

ATTDmitriyCM

Community Manager

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10.3K Messages

8 years ago

 

Hello @WithForks 

 

I checked your case and see that one of our managers sent you an email couple of days ago, did you see it yet? He's ready to help you with ordering the phone you want. Please look for that email and reply to it or if you can't find for any reason, send us another private message with your phone number, and let them know you don't have the email, and he will call you.

 

Thanks,

Dmitriy

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