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hardwarediva77's profile

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1 Message

Thursday, June 22nd, 2023 5:07 AM

weird text in an email instead of the unlock link...even though I got approval code

I submitted to have my phone unlocked and got the approval code and a link through text and it worked fine. I then submitted for my husbands phone to be unlocked and instead of a text he only received the email with the approval code........but the link appears to be corrupt? I submitted a second time and got the same thing.... HELP!

Let's get your device unlocked

Device IMEI number: [015099*******
Request number: CUL82388********

 

Hi jeffrey,

 

Use these instructions and this code from your device's manufacturer to unlock your device.

 

Your unlock code: 1511291848******

 

Your unlock instructions: ${masterData.unlockInstruction}

 

Want help removing your SIM card? Learn how.

 

Thanks for choosing us,
AT&T

 

Accepted Solution

Official Solution

Community Support

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232.4K Messages

11 months ago

Hello @hardwarediva77, we would like to get this taken care of for you. 

 

It appears that you do already have the unlock code per the copy of the email you provided, so all you need to do is follow the AT&T Unlock Code Instructions. Once you input the unlock code, then your phone will be operational.

 

If you have any other questions, please feel free to reach back out to us. 

 

Holcy, AT&T Community Specialist.

 

 

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