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Contributor

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2 Messages

Sat, Apr 16, 2016 4:53 PM

warranty exchange

Has anyone had to exchange their LG g4 do to bootloop? If so how was the experience? Did you get the run around or did it go smoothly?

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David606

Employee

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3.5K Messages

5 years ago

Retail stores do not do warranty. A device support center does though but they're only in the larger metropolitan areas...

 

https://www.att.com/esupport/article.html#!/wireless/KM1044996

 

Otherwise you can do it through the mail.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
David606

Employee

 • 

3.5K Messages

5 years ago

Warranty exchanges on bootloop should be painless and no problem. Just as long as there is no physical damage or liquid damage AT&T will swap it out.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

5 years ago

Can I swap at store or have do they have one shipped to me?

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