Woke up yesterday (11/18/2014) to find that approximately 30 voicemails that my Mom left me are no longer listed. Some went back to April 2012; she passed away 7/31/2013. AT&T customer service was sympathetic but said they are "probably" not recoverable. My questions are: can anything be done? Can I at least be informed with more certainty? It seems like such an easy data retrieval issue, yet if it is difficult, I'm prepared to compensate AT&T for the extra work.
I did recieve a pop-up messege: "Voicemail Password Incorrect", nine days ago (11/9), and again (11/17). It came up over and over so I reset it.