Troubleshoot your device issues
naomicduarte36's profile

1 Message

Monday, March 4th, 2024 3:22 PM

Verify identity

Hello I was supposed to verify my identity and didn’t withing 24 hours can you help me

Community Support


231.2K Messages

1 month ago

Hello @naomicduarte36,

We hear you and let's shed somelight on ID verification on the order.


Once you have placed the order with us, we'll send you a link in an email.  Open the link from a smartphone or tablet, so you can use the device's camera to take pictures of your ID and complete the process. 


Please be advised, you'll need to have enabled camera and video permissions to allow the image capture app to launch and take pictures of your ID.


Hope this helps! Feel free to contact us for further questions. 


Thank you for contacting AT&T Community Forums.

Gary, AT&T Community Specialist

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