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USBconnect Device Connection Issue
We have a USBconnect Device that is set up on our personal laptop and works fine. The Device will access our personal laptop but when we move the same device to my work Laptop the device will not connect to the internet. Could there be a firewall issue on my work laptop that is not allowing the device to work properly? It sees the device on my work computer but shows no service data. I have tried to trouble shoot this with my IT department at work with no success. Any thoughts would be helpful for me to discuss with my IT department since I do not have administration rights to make changes to my work laptop.
ATTHelp
Community Support
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231.3K Messages
2 years ago
Hello, @KGAUBATZ we're happy to answer questions about your USBconnect device.
If you are able to connect your AT&T Device to your personal laptop and have confirmed that the device has connectivity then we recommended reviewing your access with your work administration to allow access to USB drive approval.
In some instances, you may need to get the latest version of AT&T AllAccess. If you are using AT&T Communication Manager or an older version of AT&T AllAccess,
For additional troubleshooting steps visit our Device support page for personalized solutions. Select the make and model of your device, click on connectivity and then follow the prompts. If you are still not able to connect the device, you will need to reach out to your work administrator to further assist with access.
Let us know if you have any questions about your AT&T USBconnect device. Thank you for contacting AT&T Community Forums.
Alasani, AT&T Community Specialist
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