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Unwanted text messages from email
Hi, I am receiving unwanted text messages from an email address. These are becoming more and more numerous. Unfortunately I cannot forward them to the customer service number because the phone won't allow me to. Also, there is no phone number that I can see for me to forward it to. Every spam text comes from a different email.
I'm attaching a screenshot of one I received from [email scrubbed] The messages are usually from hotmail accounts. And as you can see, I can't block the number since it isn't a number nor can I forward it. No option to forward comes up. What can be done about this? They are becoming more and more frequent. The person at the AT&T stores I may need to change my number. That is not an option.
FYI I am using a Samsung Galaxy S9.
sandblaster
ACE - Expert
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64.7K Messages
4 years ago
Forward them to 7726 (SPAM). When you are prompted for the sending phone number, replay with the originating email address.
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Just_Doug
Contributor
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3 Messages
4 years ago
I have an iPhone and resolved this issue.
You can't forward them to SPAM because they didn't originate as a text message and you can't forward the email address because it's not an email message - it's a TEXT message.
So what you have to do is block text messages that originate from emails.
You need to CALL ATT support and have them disable this feature - there is no end-user feature to do this. Have the technicians look up ATT internal support article 446389 which walks the technician through the process.
I went through this process and it resolved my issue - but it did take me ~30 minutes on the phone with several techs to get it done.
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