Unlocking the sim on my ZTE Velocity Hotspot

Hello @panelson820,

Thank you for reaching out to us. We're sorry to hear that you're experiencing this issue while trying to complete the unlock process for your ZTE Velocity Hotspot device. We recommend that you contact ZTE support at the link provided for further assistance, to make sure that you're following the correct unlock instructions for your specific device. Hope this helps!

Sean, AT&T Community Specialist

This was supposed to be the direction to unlock the sim for a hotspot.Why did you say the device displayed "phone locked"???I don't understand how to unlock my AT&T Velocity™ Mobile Hotspot with the above instruction.

We're here to assist you with unlocking your AT&T Velocity Mobile Hotspot tatdung.

You must submit a request to unlock your AT&T mobile hotspot using our unlock portal. You can submit a new request if you lose your unlock code.  If your device meets the eligibility requirements, your request will be approved. Once your request is approved, you’ll get an email or text message with instructions to unlock your device. Follow instructions carefully. If you incorrectly 
enter an unlock code too many times during the life of the device, you’ll permanently disable
to unlock ability. Use to instructions below to unlock your device:

1.  Turn on your hotspot and connect to the internet.
2. On your laptop (or other Wi-Fi device), access the AT&T Wi-Fi Manager home page by going
   to: http://attwifimanager or http://192.168.1.1.
3. Enter the sign-in credentials (the default is attadmin) and select Login.
4. Enter the unlock code and select Apply.

Notes:

• If necessary, contact your service provider for the unlock code.
•  If prompted to turn off the LCD screen on your hotspot, press the Power button on the
  hotspot, and then select OK.
•  Once the unlock code is accepted, your mobile hotspot is ready for normal use.

Let us know if you were able to unlock your Velocity Mobile Hotpot or if you need any additonal assistance.

Marilyn, AT&T Community Specialist