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Troubleshoot your device issues
Aimee72's profile

New Member

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1 Message

Thursday, May 18th, 2023 3:35 PM

Unlocking new device

I bought a new device and I added my own SIM card I don't have a AT&t account but I'm trying to get my device unlocked I can't get in touch with no one I'll call and I'll call the customer service number but since I don't have a phone number with AT&t I can't get no help and I need help

Accepted Solution

Official Solution

ACE - Expert

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23.9K Messages

11 months ago

Unlocking is done online

Former Employee

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32.9K Messages

11 months ago

Why would you buy an AT&T locked phone if you didn’t plan on using it with AT&T. Locked phones must be used on AT&T for 60  days for postpaid and 6 months for a prepaid phone 

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