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Solly123

Tutor

 • 

6 Messages

Fri, May 20, 2016 8:06 PM

Unlocked AT&T Blackberry Priv not updating to Marshmallow

Hi, I live in Cape Town, South Africa and I have bought one of the unlocked AT&T Blackberry Priv's on EBay. It works fine on our local networks in South Africa, but it is not allowing an OTA update to Marshmallow. Please assist me with some advice on how to correct this?

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joeldf

ACE - Guru

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534 Messages

4 years ago

You have to have an active AT&T SIM and must be on the AT&T network - meaning, working in the U.S.

 

There's no other way around it - besides, AT&T hasn't even release Marshmallow for the Priv yet, so even if you had what you needed, you still won't get it.  At least not at the moment.

 

The only other option you may have, when AT&T does decide to release Marshmallow, is hope that BlackBerry posts the autoloader for it when it does become available.  Blackberry does have autoloaders for the various models on their site - including an earlier release of Lollipop for the AT&T Priv, but only up to (I think) the May update.

 

So there it that possibility.  But, you ain't gettin' it now.

 

Shouldn't have bought an AT&T branded Priv.  Being unlocked lets it work on other networks, but the updates, at least OTA updates, are still tied directly to the mobile network.

- Joel
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
David606

Employee

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3.5K Messages

4 years ago

It must be connected to the AT&T network to get the OTA.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Solly123

Tutor

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6 Messages

4 years ago

So how do I connect to the AT&T network if I am situated in another country? Can I purchase a temporary SIM or what are my options?

David606

Employee

 • 

3.5K Messages

4 years ago

You can't. The only way to connect is to be on the network domestically.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

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20.5K Messages

4 years ago

@Solly123

 

you bought a phone that is never going to get updates.  you should have bought the unlocked one from the BB store.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Solly123

Tutor

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6 Messages

4 years ago

 

I have seeked assistance from AT&T to resolve the issue.

Contributor

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1 Message

4 years ago

Here the problems is same i bought Blackberry Priv from ebay because i can buy it in My country

It is Unlocked AT&T Priv i can use it with my provider but same no Updates

 

I have question if i remove card and make VPN to USA VPN service provider ?

Can you configrm that i must have AT&T card inside ?

If i can make update via VPN can you find me AT&T VPN ?

Thank you

GLIMMERMAN76

ACE - Expert

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20.5K Messages

4 years ago

VPN wont do a thing.  The phone checks with the ATT network that the IMEI is valid then tells the phone its ok to download the update over wifi.  But to start the update you have to be IN THE UNITED STATE with A ACTIVE ATT ACCOUNT.  There are no ways around this unless BB posts the autoloader.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

4 years ago

What about having service from AT&T Mexico? I haven't been able to get a straight answer, contacted AT&T on Facebook, they had no clue. Their local operation (Formerly Iusacell, Unefon and Nextel) have no idea what I'm talking about.

 

If I can get the updates by having an AT&T Mexico SIM, I'll switch carriers for sure.

Contributor

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1 Message

4 years ago

i bought an ATT unlocked BlackBerry priv. but lately I have moved to India. How can I get the marshmallow update

joeldf

ACE - Guru

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534 Messages

4 years ago

You can't... right now.  BlackBerry knows about the issue.

 

http://support.blackberry.com/kb/articleDetail?articleNumber=000038204&language=English

 

However, rIght now, there is no way to get any update on an AT&T branded Priv - even though it is unlocked - unless you have an active AT&T SIM and are on the network in the U.S.

 

Even with that, you'd only get what AT&T lets you have - which, at the moment - is NOT Marshmallow.  AT&T hasn't released it yet for the Priv - and there's some rumors that AT&T never will because they are giving up on the Priv and just don't care.  Another rumor is that it will be out later in June.  So, it is kind of all over the place when you have a carrier that simply won't communicate their intentions with their customers.

 

But, as the link above indicates, BlackBerry knows the problem of all those extra unlocked AT&T Privs that were dumped on the market recently and sold around the world for under 500 bucks.  Certainly wasn't expected, and now BlackBerry has to deal with the fact that they gave in to AT&T's bullying tactics in the first place to put in those extra bootloader locks to prevent just any OS autoloader from being used on the Priv.

 

 

- Joel
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

20.5K Messages

4 years ago


@joeldf wrote:

You can't... right now.  BlackBerry knows about the issue.

 

http://support.blackberry.com/kb/articleDetail?articleNumber=000038204&language=English

 

However, rIght now, there is no way to get any update on an AT&T branded Priv - even though it is unlocked - unless you have an active AT&T SIM and are on the network in the U.S.

 

Even with that, you'd only get what AT&T lets you have - which, at the moment - is NOT Marshmallow.  AT&T hasn't released it yet for the Priv - and there's some rumors that AT&T never will because they are giving up on the Priv and just don't care.  Another rumor is that it will be out later in June.  So, it is kind of all over the place when you have a carrier that simply won't communicate their intentions with their customers.

 

But, as the link above indicates, BlackBerry knows the problem of all those extra unlocked AT&T Privs that were dumped on the market recently and sold around the world for under 500 bucks.  Certainly wasn't expected, and now BlackBerry has to deal with the fact that they gave in to AT&T's bullying tactics in the first place to put in those extra bootloader locks to prevent just any OS autoloader from being used on the Priv.

 

 


@joeldf

 

The bad part is ATT is not going to give into BB.  ATT requires all software but APPLE not to be made available for download they only want OTA.  I want to see how this unfolds.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

4 years ago

I called AT&T today.  They transferred me to BB support.  They informed me that AT&T has the Marshmallow software for the PRIV, but is not yet ready to release it.  No timetable either.......

Tutor

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5 Messages

4 years ago

I have AT&T Blackberry Priv unlocked but I'm living in another country. Can I get mm update without AT&T sim card? Some people talking that I must be in USA and I must have AT&T sim card and is it true? I need answer from AT&T who really knows...
Solly123

Tutor

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6 Messages

4 years ago

So after sending an e-mail to the CEO of AT&T and receiving a "stonewalling" response from the "office of the president", there is still no resolution and AT&T is not willing to accept any responsibility and dare I say accountability for the AT&T branded Priv's inability to update. Abolutely amazing lack of response to even try and assist in solving the issue.

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