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Troubleshoot your device issues
L

New Member

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5 Messages

Mon, Jun 7, 2021 1:07 PM

Unlock

I have my moms old galaxy note 8, We are in europe and I'm trying to unlock it so I can use a simcard over here, I followed the instructions on the website, provided the IMEI number and all.

Then I received an email to confirm it, but wel I click on the links it says "Hmm ... That confirmation link was only good for 24 hours."

And when I check the status I get, "It looks like you haven't confirmed so we hit pause on your unlock request. Use the link in the email we sent you and we'll get back to business."

so could you guys help me out?

spoom2

ACE - Master

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16.9K Messages

1 year ago

This isn't a home phone issue, moving to the wireless forum. 

Constructive

Employee

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29.9K Messages

1 year ago

you have to wait for it to time out, no one can manually reset it, this can take weeks

New Member

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5 Messages

1 year ago

@Constructive , Wait what for it to time out? the link to confirm it?

(edited)

Constructive

Employee

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29.9K Messages

1 year ago

wait for the unlock portal to time out so you can resubmit

New Member

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5 Messages

1 year ago

@Constructive, What if I call with AT&T support, will I be able to get to code?

Constructive

Employee

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29.9K Messages

1 year ago

no they cant give you the code

New Member

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5 Messages

1 year ago

@Constructive , why can't they give me the code?

Constructive

Employee

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29.9K Messages

1 year ago

because they cant they dont have access to it its done online through the portal only 

sandblaster

ACE - Expert

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60.8K Messages

1 year ago

Go ahead and call. They can’t provide the unlock code but they may be able to resubmit the unlock request or cancel the existing one so you can resubmit.

New Member

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5 Messages

1 year ago

It has been a week now, and the status still pending, the confirm link still not working and I can't submit a new request, isn't that lovely :)

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