Troubleshoot your device issues
Neecey's profile

Tutor

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5 Messages

Thursday, October 12th, 2017 7:10 AM

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Please help me am going crazy I forgot my password to reset my Kyocera duraXE phone am trying to sell it . It's in excellent condition. Please help I saw something about a puk code. I need help!!!

ACE - Sage

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104.2K Messages

5 years ago

The PUK code locks the SIM card to the phone.  You have to call ATT for that.

If the phone is screen locked erase the phone from another device with your google account crededentials in ‘Android Device Manager’

 

Tutor

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5 Messages

5 years ago

No I forgot the reset password. I tried everything I thought I would have put. Nothing , can I get something for the phone I purchased it on 11/28/2016 it's not a year old yet great condition maybe someone could use it for parts? Help me please I paid $269.99 for it. Thanks

ACE - Sage

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104.2K Messages

5 years ago

You mean you put a google lock code on it?  It should still be removed with a remote wipe with your google credentials.  Have you tried that?

 

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