Troubleshoot your device issues
rozhkovde's profile

Contributor

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1 Message

Tuesday, August 15th, 2017 10:20 AM

unlock

Hello. My name is Dmitry ***** . I live in Russia. I bought a flea market Pabfone x mini T00S.IMEI *****
 The phone is locked AT & T. I requested an unblocking of https://www.att.com/deviceunlock. Query *****. I received the unlock code *****. all actions according to the instructions. But the code does not unlock the phone. I asked for the unlock code again. Query *****. But got the same unlocked unlock code. Can you help me with unlocking the phone. It is very important for me to communicate with family. Thanks in advance.
P.S. Sorry for the bad english. Google Translate.

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

ATTHelp

Community Support

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207.6K Messages

5 years ago

Hello @rozhkovde!


I’m sorry to read of the troubles you are having with unlocking your device. We don’t want you to be out of contact with your family. I understand how important this is to you; I always have my phone on me in case of an emergency. I’m happy to help!


Can you please send us a private message @ATTCares? In this message, please include your full name, the IMEI of the device, and the unlock codes you have received.


This will allow us to better assist you. I hope to hear from you soon. Thank you!


Angelina, AT&T Community Specialist

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