Troubleshoot your device issues
corne55314's profile



1 Message

Wednesday, September 12th, 2018 6:44 AM


Hi, I bought a cell phone that had service with AT & T thinking that it would work with AT & T Mexico. and I already realized that I have to unlock it. When I enter the page I get the error: it seems that the device you want to unlock is active in another account at & t.

I no longer have the way to contact the owner to ask him to cancel it, he give me it t with everything box manuals charger etc. but it seems to me that he did not know, nor I of this type of blockade. what I do?


Community Support


207.9K Messages

4 years ago

Hello @come55314.

Thank you for the post.

We regret to hear about your device unlock request. However, at this time, you will need to contact the seller for assistance

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