Troubleshoot your device issues
Vlad77's profile

New Member

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4 Messages

Monday, July 27th, 2020 10:11 AM

Unlock your device not work !!!!

 

Community Support

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231.2K Messages

4 years ago

Hi @Vlad77,

 

Thank you for reaching out. We want to take a closer look into this for you.

 

In order to best assist, we'd like to know;

  • were you the original owner of the device
  • what specific device are you trying to unlock
  • does the device meet the eligibility requirements for unlock
  • if this was due to a network error, did you try at another time

Let us know, so we can assist further.

 

Doyin, AT&T Community Specialist.

New Member

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4 Messages

4 years ago

The problem on the site has existed for more than 3 weeks. Immediately after entering the name, the site gives an error as in the photo! There is no way to see even the phone model! I tried it many times - from different browsers, from different computers and phones. From different networks but everything is useless - always the same error!

ACE - Expert

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64.7K Messages

4 years ago

What country are you in? I suspect you are in a location that is purposely blocked.

New Member

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4 Messages

4 years ago

Ukraine

Community Support

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231.2K Messages

4 years ago

Hi @Vlad77,

 

Thank you for reaching back.

 

To best serve you while out of the country; please call +1.314.925.6925 (free from device) or chat http://sm.att.com/1f076416. They are available 24/7 and will be waiting to assist. You can request a callback from the team to minimize international call costs.

 

Have a great weekend.

 

Doyin, AT&T Community Specialist.

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