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Tutor

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6 Messages

Fri, Jun 5, 2020 9:58 PM

Unlock XS Max

Bought XS Max from Ebay dealer 18 months ago. Am going to Germany in Aug, wanted to unlock phone to use a German carrier, was told by ATT there was money due on phone. I did not know that so I said I would pay whatever was due, they said NO, only the original owner can pay it. It's been 18 months if the original owner was going to pay they would have done it by now. Original owner sold it to an Ebay dealer, I bought it from the dealer who is no longer on ebay. Is there anything I can do to unlock this phone. Any help would be appreciated.

Responses

sandblaster

ACE - Expert

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39.2K Messages

a month ago

So put in a new unlock request. All unlocks go through the unlock portal: https://www.att.com/deviceunlock/#/

Installment plans are generally 30 months, so no guarantee the seller has completed paying it off.

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Tutor

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6 Messages

Thanks for your reply, I put in another request and in came back as not listed.

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