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Troubleshoot your device issues
avernekar's profile



1 Message

Friday, November 9th, 2018 7:40 PM

Unlock the device that is paid off - ATT is not unlocking this device

I have been trying to unlock my Samsung Galaxy S7 Edge for few months now. I paid off the device and made sure that I was no longer under contract . I keep talking to representatives on phone and text and all they do is create case after case. They say it will resolve but the result of the case if negative. It comes back as -

"You have not completed all the payments for your device according to your ATT Next service agreement"


All the proof says its been paid off and there are no balance remaining.


This is annoying and frustrating. ATT refuses to unlock the phone . 


Any help with this will be appreciated.

Community Support


232.9K Messages

6 years ago

Hello @avernekar,

We understand how frustrating this can be, and would like to take a look into it for you. I will be sending you a private message, so we can investigate this matter. Please be sure to check your forums inbox so we can continue our discussion. We look forward to speaking with you!

Collin, AT&T Community Specialist



5 Messages

6 years ago

I am going thru the same thing where I have been trying to unlock my device and it says I still owe for installments but I paid off my device. I also called and they told me they are working on fixing it but its never resolved. I think I might just contact BBB.

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