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Troubleshoot your device issues
tomaspages's profile

New Member

 • 

2 Messages

Sunday, March 5th, 2023 4:52 PM

UNLOCK SYSTEM NOT WORKING

Hi,

I'm trying to unlock my Netgear Nighthawk MR1100 hotspot device. I bought it two years ago, for a trip in the U.S. and now I'm trying to unlock the carrier on it, in order to use it internacionally.

When doing the unlock process, it seems it doesn't work (https://www.att.com/deviceunlock/).

I've already created 4 different requests and the final error says:

"We can’t unlock your device because it’s no longer active on an AT&T account. Resubmit your request and select No when asked, "Do you have a mobile number from AT&T?”

I've made all the requests selecting NO when asked, and I cannot create a claim to solve this, so this forum is my last chance to get support:

When checking the forum, it seems that this issue was reported a while ago, but never solved.
Thanks in advance,
Tom

ACE - Sage

 • 

118.2K Messages

1 year ago

Att unlock portal is not functioning correctly.  

File an FCC complaint. The complaint is forwarded to AT&T upper management and someone will call you 

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