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Susie67's profile

New Member

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3 Messages

Sunday, February 12th, 2023 4:45 PM

Unlock status

My neighbor gave me her phone, locked to AT&T. Phone is locked but paid off 4 years ago. My request and the owner of the phone requests continually get denied. I took the phone into ATT shop and they tried. Still denied. Why?  So frustrating. 

ACE - Scholar

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989 Messages

1 year ago

Any reason why it is denied?

Maybe the phone is obsolete and ATT doesn't maintain unlock information on it anymore?

Maybe the phone isn't compatible with ATT anymore?

New Member

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3 Messages

1 year ago

AT&T guy at store said he didn’t know why and phone is compatible. It was a business account but closed and paid off. Only thing I can figure out. It did say the IEMI number was wrong but it definitely is not. 

ACE - Scholar

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989 Messages

1 year ago

I've seen a similar posting recently where the phone was supposed to be paid off.  ATT reps thought it was.  Then they found an old $13 balance on the old account.  Or some other account/database glitch.

Community Support

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232.2K Messages

1 year ago

Hello Susie67, we're here to help with your device unlock request.

Let's meet in a Direct Message on this. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Looking forward to speaking with you.

Carlton, AT&T Community specialist

New Member

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3 Messages

1 year ago

I’m sorry but I don’t see chat button. 

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