Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Troubleshoot your device issues
adrianadanielle's profile

New Member

 • 

2 Messages

Mon, May 9, 2022 3:57 PM

Unlock Sim

I submitted a carrier Unlock request and have checked the criteria to make sure that I meet it. I meet all criteria and have been waiting 96 hours to have my phone unlocked. I have no new updates and have not been able to contact customer support for help with this issue

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.4K Messages

5 m مضت

We can help shed some light on what's happening with your Device Unlock request, adrianadanielle

 

It can take 7 business days or longer for your request to be processed. 

 

For status updates

  1. Go to our Status Portal.
  2. Enter your IMEI Number & Request Number.
  3. Follow the prompts.

Check out the Device Unlock Solutions & FAQs for more information regarding this process. 

 

We're here if you have any other questions. 

 

Sydne, AT&T Community Specialist

sandblaster

ACE - Expert

 • 

59.8K Messages

5 m مضت

Did you receive and respond to the confirmation email after submitting the request?

New Member

 • 

2 Messages

5 m مضت

Yes it says In progress

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.