Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

New Member

 • 

3 Messages

Mon, Jan 20, 2020 2:50 PM

Unlock Request

I made a device unlock request 8 days ago and it is still in progress.

Is there any way to expedite the process? (Or at least make sure if it is in progress as planned?)

My device is iPhone8 and I'm a prepaid user (I purchased my device with cash - Fully paid, Purchased in Aug 2018)

Responses

Teacher

 • 

23 Messages

4 weeks ago

just a heads up just bc you paid cash for the phone dosenr nesasarly mean theres not still a balance or money owed on the orignal purchass of thhe phone but most likly an I6 would not have any finacail issues in 2020

New Member

 • 

3 Messages

@iosvsandroid It was iPhone8, my mistake. I checked my prepaid account and found there is no issue. Thank you for your reply

lizdance40

ACE - Sage

 • 

70.1K Messages

4 weeks ago

You said the unlock is in progress, but you also asked how to check on progress? That's contradictory
(copy paste)
https://www.att.com/deviceunlock/

Are you saying you have not received an email saying your phone is unlocked?
Did you receive the email to verify your email address and follow the link to do so?

(edited)

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

3 Messages

My bad. I mean, is there any way to know why the (Edited per community guidelines) it takes so long.

I received an email saying my request is in progress.

But it has been in the same status for a week.

(edited)

Teacher

 • 

23 Messages

As of February 11, no carrier can deny a request to unlock a users' phone, once the two-year contract is paid up. This past August, President Barack Obama signed the Unlocking Consumer Choice and Wireless Competition Act into law, finally making it legal once more to unlock your phone.Feb 11, 2015

Constructive

Employee

 • 

6.2K Messages

@iosvsandroid you need to read the fine print

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.