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rpuerto's profile

Contributor

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1 Message

Friday, October 12th, 2018 1:40 AM

Unlock request phone taking longer than five days

I made a request for unlocking an LG V35 on October 4th and currently it's the 11th with the status In Progress. How long does it take? Normally they say it takes 2 - 5 business days and today being the fifth day, why is the progress taking so long? Instructions have not been sent since I've checked my Spam box everyday. I've been using the link below.

 

https://www.att.com/deviceunlock/#/status

 

Can someone advise me?

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.9K Messages

4 years ago

Hello there, @rpuerto!

 

Make sure your LG V35 fulfills our device unlock eligibility requirements. If you feel your device meets these requirements, reach back and fill us in so we may provide support.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

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