cavazosryan's profile

New Member

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2 Messages

Tue, May 17, 2022 3:22 AM

Unlock Request Issue

I originally submitted an unlock request 05/12 and received a confirmation text and email that my request was approved on 05/13. The phone still shows a carrier lock and I’ve been unable to activate a Verizon SIM provided to me by my employer. My current SIM is eSIM so from what I understand I should just be able to now input the Verizon SIM into the phone and utilize the dual sim feature on my iPhone 13 pro. However, I am getting an error that the phone is locked by my carrier when trying to do this! What could be the issue? I submitted another unlock request 05/14 but haven’t heard anything back yet.
Constructive

Employee

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27.9K Messages

Il y a 1 m

Contact apple to see if it’s showing a request. 

New Member

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2 Messages

Il y a 1 m

Apple keeps directing me back to my carrier and states only they can unlock the phone. 

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