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vodinhhinh's profile

Contributor

 • 

1 Message

Wed, Mar 8, 2017 9:41 PM

Unlock request approved but the code could not use

I got a message about Your Request was approved. But i could not use the unlock code. 

 

Congratulations! Your request was approved
IMEI: *****
Request number: *****
 
Hi, ......
We received and approved your request to unlock your Huawei H1611 device. Use the unlock code and instructions in this email to unlock your device.
 
Unlock code:*****
 
Instructions: "

1. Power off the device.

2. Insert any non-AT&T SIM card. (The customer cannot unlock using an AT&T SIM card).

3. Power on and the device prompts for the unlock code.

4. Enter the unlock code.

5. Press OK.

"
 
For more information about unlocking a device, check out our device unlock support page.
 
Thanks for choosing us,
AT&T
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
ATTHelp

Community Support

 • 

192.1K Messages

5 y ago

Hi there @vodinhhinh!

 

I am so happy to see you have received approval for a device unlock! It’s very beneficial to have an unlocked device for your needs. I will be happy to further help you out!

 

Please expect a private message from me shortly. I want to be able to research the matter a bit more. I hope to speak soon!

 

Have a wonderful rest of your day in the meantime!

 

Shenoah, AT&T Community Specialist

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