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mercedesbenzdancowles's profile

1 Message

Tuesday, April 16th, 2024 10:25 AM

unlock old paid off phone

i have an 11pro paid off that's should be unlocked but it says its still on a account(has to be mine) and has to be removed before unlock.  Problem is I have 3 other active lines and those 3 phones are only ones I can see, I don't know how to get to this old phone on my account to remove it.

Community Support


232.4K Messages

1 month ago

Hey there @mercedesbenzdancowles,


Thank you for reaching out to us. We are here to help you in any way possible. However, we will need more information in order to get you the assistance you need.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us :, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


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David, AT&T Community Specialist.

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