Contributor
•
1 Message
Unlock my Phone - completed 22months on 24month contract
I'm at times frustrated with AT&T customer service. What they practice or advise as a policy once, the very next time another customer service agent denies.
My situation:
1. Have been an AT&T customer for 10 years now
2. Have my phone on a 2yr or 24months contract.
3. Have completed 22months, and am running on the 23rd month.
I'm travelling abroad to India for a month, and would of course like to use my phone there with a sim from a local cellular provider. Hence I need to sim unlock my phone. Once am back in the US, and upon completion of my 2 yrs, I'm going to be upgrading to a new phone.
While one agent told me your account is good and it will be done, he pointed me to the online site https://www.att.com/deviceunlock. But my request was rejected. Now I called back, and another customer service agent tells me, no this cannot be done. You will need to wait for the 2yrs to be complteted.
Note - Interestingly I have done this in the past with my older phones.
CAN SOMEONE PLEASE HELP?? Or is it indeed a good time to say goodbye to AT&T? I'm seriously frustrated.
kdfederer
ACE - Expert
•
13.1K Messages
9 years ago
AT&T requirements for unlocking are that the contract be complete before unlocking. From what I have read, they won't sway from the requirement. Most other providers will not unlock a phone that is under contract.
0
0
formerlyknownas
ACE - Sage
•
113.4K Messages
9 years ago
Or
Add the international plan for $5 for a month, and $ .05 per minute for calls.
Finacially it might be a break even, but you may not have time to fiddle with unlock portal and waiting periods involved.
Contact customer service for more information.
0
0