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williamfgray's profile

Contributor

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2 Messages

Mon, Mar 16, 2015 11:51 PM

Unlock MiFi Liberate

Hoping someone can help me out here.. I have a Novatel MiFi Liberate (5792). I bought it about a year and half ago at full retail price and am trying to unlock it for an International trip. When I submit the unlock request, I receive the following message:

 

We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)

 

Please assist. Thank you.

kdfederer

ACE - Expert

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12.7K Messages

8 y مضت

Was the phone used on the AT&T network? Most of the IMEI unknown problems come from the phone never being used on the AT&T network, so they have no record of the phone.

Contributor

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2 Messages

8 y مضت

Yes, the hotspot was on the AT&T network for over a year.

ACE - Sage

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100.4K Messages

8 y مضت

I don't think they carrier lock hot spots.

Community Support

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15.2K Messages

8 y مضت

Hello! @williamfgray Thanks for posting your concerns.

 

So we can get this resolved, Please send me a private message by Clicking Here and include the following information:

 

Your cellular or account number

Your full name

The best date and time to contact you

 

Hope this helps!

Charise

Tutor

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5 Messages

8 y مضت

I happen to have the exact same issue with my MiFi Liberate; could you help me as well? thanks!

Contributor

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1 Message

7 y مضت

I have the same problem as well.  The att unlock portal does not recognize the IMEI number of the MiFi Liberate 5792. Should I call customer care?

Tutor

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5 Messages

7 y مضت

The MiFi Liberate is not locked, it turns out.  

Contributor

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2 Messages

6 y مضت

I unlocked my MIFI Liberate.

 

Get Sofware Upgrade software

 

MiFi Liberate (MiFi 5792) UPDATE Download Tool

MiFi Liberate UPDATE Instructions

Firmware upgrade will generate a New SIM Lock Password for your device.
It flashes by so you need to copy it.
Note: You can update several times as you copy the password.
         The same password will be displayed each time.
 
Put in SIM card – Invalid SIM will be displayed in hotspot
Connect to the Hotspot
192.168.0.1
Login
Click:
About
Customer Care
Advanced (bottom right of screen)
 
Enter the code provided by AT&T Customer Care
 
Put in your generated New SIM Lock Password
 
You hotspot is now unlocked!

Contributor

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1 Message

4 y مضت

@dquackieor anybody else, do you stiill have a copy of this update?  All novatelwireless.com links do not work..  I'm hoping to find a copy of the 1.5 update

Contributor

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3 Messages

4 y مضت

same problem here I need a copy of the update tool.

Anybody? Please!

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