johene2004's profile



1 Message

Sun, Jan 8, 2017 6:41 AM



I just bought Nokia Lumia 640 from someone who just returned from US. The phone is locked AT& T. How do i unlocked it?....can someone help me with a link to purchase the codes?


Community Support


192K Messages

5 y ago

Salutations @johene2004!


This is a wonderful question! I realize it is very important to get your phone unlocked. I will be delighted to assist you with this!


The first step you will need to take is submitting an unlock request. No need to worry, unlocking your device is made simple, thanks to our fast and easy Device Unlock Portal. In this portal, you can submit an unlock request here. Please fill out the form, if you are not an AT&T customer, no worries; this will not affect the result of the request.


You will receive a confirmation email within 24 hours. Please monitor the email you provided us. Once you confirm, the unlock process takes anywhere from 3-5 business days. You can also check the status of your request online! You can use our fast and easy status unlock portal. All you need is the IMEI and your request number.


. If any other questions arise, please feel free to reach out to us. We are always here to help!  Enjoy the rest of your evening!


Cesar, AT&T Community Specialist



1 Message

4 y ago

What about when you get a new phone off Amazon and try to unlock it, but get this response:


Check your unlock status
Current status - Denied
  • We can't unlock this device because it hasn't been active for at least six months of paid service.

    You can submit a new request after six months of paid service.

New Member


6 Messages

2 m ago

I'm trying to help my mother (76-yo) and aunt (79-yo) unlock their Lumia 640's.  They have been ATT customers for 6-years and 8-years respectively and had an old 3G plan that was just sunset.  However, when they tried to get unlocked, ATT first stated they couldn't confirm that they were purchased from ATT.  They protested as they have the original boxes and the receipts.   The agent instructed them to go into the ATT store and show them so the store could verify the receipt.  The store agent said they can't do that but offered to enter the info into the portal.  However, when checking the NUL cases, the unlock was denied.  I spoke to tech support on their behalf for an hour on Monday and they got the unlock approved by their manager and entered a case, CM20220411 and stated it would be 24-72 hours and that I would receive an email (yes I provided my personal email).  My mother received a "free text message" from ATT yesterday stating unable to unlock and to call customer service at 800-331-0500.  The agent told them they don't have the unlock codes for the Lumia 640 as they deleted the whole dataset.  (Edited per community guidelines) is that, are you serious or what?  My mother and aunt have been good ATT customers and they're just getting a runaround.  


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