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Lumia640unlock's profile

Tutor

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4 Messages

Wed, Dec 2, 2015 12:35 AM

Unlock email missing unlock code

Called customer service but they had no clue and no access to data. Couldn't figure out what to do.
Any help much appreciated!
Unlock request number: 30251595

Thank you for contacting AT&T about unlocking your mobile device.

Congratulations! Here are your unlock instructions:

Ten unsuccessful unlock attempts permanently locks the device to the AT&T network.

1. Switch the device off.

2. Remove the AT&T SIM card.

3. Insert a non-AT&T SIM card.

4. Switch the device on. If prompted, enter the SIM PIN code.

5. Wait for the SIM unlock window to open.

6. Enter the unlock code provided (8 or 20 digits) and press Enter.

7. Power the device off.

8. Power the device on. The device is unlocked.

Questions? Please call 800.331.0500, or dial 611 from your AT&T wireless phone.

Tutor

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4 Messages

7 years ago

Can anyone help me on this please. It's really frustrating. Customer service doesnt seem to have a clue about this. They can't pull their own records. Gave them imei number and request number but they can't do anything unless I have an account with them. Told them I am non-at&t mobility customer and I don't have an account number with them. But they are just saying they cant do anything. I just wish they could just resend the full email. Their system fault is causing too much back and forth with no results. Any help much appreicated.

Contributor

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2 Messages

7 years ago

I have the same issue, were you able to resolve?

Tutor

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4 Messages

7 years ago

Yes, essentially you would just need to resubmit the request and they repeat the process.
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