New Member
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1 Message
Unlock device
When I try to send an unlock request and enter my IMEI it says "We can't unlock your device until all device payments have been made. To unlock, sign into your account to review and pay off your installment plan. ...
I got this phone as a gift and it should be payed off. I don't have the information to log into the account to check the payment.
Constructive
Former Employee
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32.9K Messages
4 months ago
It won’t be unlocked if who you got it from has a balance
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sandblaster
ACE - Expert
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64.6K Messages
4 months ago
Apparently it isn’t paid off. Only the account owner can pay it off.
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