Troubleshoot your device issues
K

New Member

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1 Message

Saturday, July 11th, 2020 2:07 AM

Unlock device

Attempted to unlock my device through the online link & have not received a confirmation email. It just states it’s in process and At&T over the phone says they can’t do anything. A friend of mine submitted a request with the same deploying orders as I and got approved and unlocked within 10 minutes. I don’t understand this.

Community Support

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230.7K Messages

4 years ago

We can definitely help you with your request, @Khowey15.

If you don’t see an email, check your spam folder. We recommend checking out Unlock your AT&T device for more information about your request.

Please let us know if we can provide additional support. Thank you!

Keny, AT&T Community Specialist

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