Ask a question
For the latest on our response to Coronavirus (COVID-19), click here.
Fri, Nov 30, 2018 2:23 PM
How do I request a new email to unlock my device if the first email didn't get sent.
a year ago
We'd love to help you unlock your device! In this situation, you would need to re-submit another request in the unlock portal. From that point, ensure the e-mail is correct and then you should be good to go. Let us know if you have any other questions or concerns!
Collin, AT&T Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
My issue is that they said that the unlock email was sent to my email address but I can't find it in either my inbox or spam folder. Can someone help me?
ACE - Professor
@seansaw Were you using Gmail? We have seen problems with Gmail users not receiving replies. Try using another email service.
I tried to use another email but the request is pending. I guess I will have to wait until this request cancels itself?