Contributor
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1 Message
unlock code
I requested device unlock code twice. But it was denied.
Att customer care team said :
'We cannot complete your unlock request for one of the following reasons:
1.This device is no longer actively supported
2.There is no unlock code available for this device'
device model is blackberry q10
How can I do to get the phone unlocked?
Att customer care team said :
'We cannot complete your unlock request for one of the following reasons:
1.This device is no longer actively supported
2.There is no unlock code available for this device'
device model is blackberry q10
How can I do to get the phone unlocked?
ATTMobilityCare
Community Support
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15.2K Messages
6 y ago
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User43f6e8ee
Tutor
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5 Messages
5 y ago
What does it mean "not eligible". Why not ?
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formerlyknownas
ACE - Sage
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97.5K Messages
5 y ago
@at_tbberry Once a manufacturer abandons support for a product, it dumps the unlock codes. If the manufacturer does not have the codes, ATT can't get them.
The amazon fire phone, for example, was abandoned before all customers paid it off and cannot be unlocked. Original iPhones can't be unlocked.
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