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Troubleshoot your device issues
A

New Member

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4 Messages

Tuesday, April 14th, 2020 12:43 AM

Unlock code request

Alright try the web site as well as other sites. I know for a fact my device is brand new I purchased it a few days ago from target. Att is denying my request saying it was on another account. Which is a lie. I need the request completed I've already been with out a phone this whole time

ACE - Sage

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115.9K Messages

4 years ago

Brand new phones cannot be unlocked from AT&T until they are after the 14 day return.
And if the device was sold as a discounted prepaid phone you cannot unlock it until it has been used on AT&T prepaid for 6 months

Why did you buy an AT&T locked phone if you're not using AT&T service? And it sounds like you don't intend to use a t and Service as you have been without a phone?

(edited)

Former Employee

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32.9K Messages

☝️☝️What she said

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

ACE - Sage

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115.9K Messages

S. S. D. D.
( same stuff different day)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Former Employee

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32.9K Messages

@lizdance40 of course it’s At&t fault

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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