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radarlarry's profile

Contributor

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1 Message

Sat, Sep 14, 2019 3:45 AM

Unlock code for LG X8 8" pad

I purchased a LG x8 pad from a vendor on Amazon.  In the description it clearly says it is "UNLOCKED".  It's not.  I am a T-Mobile customer and was hoping to add this pad to my T-Mobile account.  But, with a new SIM card it's asking for an unlock code.  I've researched on the ATT  website and it seems to say that I must have an active ATT account in order to supply me with an unlock code.  Is this true?  So, is this pad useless to me?  Or is there something I can do?

 

Thank you,

Larry *****

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

ATTHelp

Community Support

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176.5K Messages

2 y ago

Hi @radarlarry,

 

Thank you for reaching out to us for assistance!

 

To unlock your LG G Pad XTM 8.0, please make sure that it meets our Eligibility Requirements. You can then submit a request using our Device Unlock Portal

 

Let us know if this helps!

 

Chasidy, AT&T Community Specialist

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