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Roesler90's profile

Contributor

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3 Messages

Friday, March 3rd, 2017 10:36 PM

Unlock code does not work PRIV

Hello everybody,
I bought a second hand PRIV provided by the former owner with an unlock code which is not working at all.

Main problem: I am sitting in Germany and have no access to any AT&T Sim etc.

Hoping for some help here....

Thanks in advance
ATTHelp

Community Support

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207.6K Messages

6 years ago

Hey @Roesler90!

 

Having your phone unlocked is super helpful when traveling, and I would be more than happy to help get your device ready to go!

 

When an unlock code is generated, they are device specific.  Having the provided code not work is concerning, but we can definitely check it and get the phone unlocked.  One really good way to verify the code is by placing a request through our Device Unlock Portal.

 

In most cases, once the unlock is completed you will need a Non-AT&T SIM to enter the code.  After powering off the device, you will want to insert the Non-AT&T SIM, and turn the phone back on.  It should request the code; and after entering it, the device should be fully unlocked.

 

So we can make sure everything is all set for you, I am sending you a private message to your Forums Inbox.  Please keep an eye out for this, and I look forward to speaking with you!

 

Fiona, AT&T Community Specialist

Contributor

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3 Messages

6 years ago

I have a similar issue. I received an unlock code from AT&T that did not work. When I input it into my device, my Priv got blocked. I need help. Blackberry says that I need to talk to AT&T. Can you help me?

Contributor

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3 Messages

6 years ago

I have still no helpful update to this issue.

 

I got a 2nd unlock code through the mentioned portal, which - not surprisingly - is exact the unlock code i already tried.

Blackberry support hotline seems not to have a solution for this. I think they are not allowed to help with this situation to avoid misuse of bypassing at&t unlocking.

 

A good place for updates is: http://forums.crackberry.com/blackberry-priv-f440/my-priv-mep-locked-what-can-i-do-1079568/ - following the described procedure I got back the possibility to insert an unlock code - which of curse is worthless if the unlock code by itself seems wrong.

 

I had the idea to downgrade my priv to the first available software to avoid any issue with the unlock procedure in the update OS but Blackberry does not support downgrading the priv.

 

Currently I think I arrived a dead end 😞

Contributor

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3 Messages

6 years ago

Hello again,

 

so i guess my last update according this topic!

 

I got a broken screen spare device without net/sim-lock for a cheap price.

So I exchanged the mainboards to built a "Frankenstein" device - which worked pretty straight forward.

In the end I have a working priv - unfortunately the main issue will remains unsolved.

 

Sorry for all the guys facing the same problem.

 

In case someone finds a solution, i would be very thankful if it will be shared !!

 

Regards

roesler90

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