Contributor
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3 Messages
Unite 781S
Trying to get update from 57 to 75. This device reboots all by itself, over and over. Sometimes it will stay on for a while. Have tried factory reset many times and check for updates many times. Says no update available or software is up to date and sometimes it will say error checking for update. Also why is it that I can hold down power button with no battery installed hooked up to pc usb cable and it will go to screen saying downloading software update, but does not install. This is the only way I have at least gotten it to say that. Nothing else works. have tried this with sim card installed and not installed. Hooked up to pc or not hooked up to pc. I just want this device to update and stop power cycling all the time.
ATTHelp
Community Support
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231.4K Messages
6 years ago
Hello @mjmplus,
We'd love to help you update your device! In order for you to update your device, we ask that you visit our Unite Pro Support page. Once there, you can check out the software updates page. This page specifically has details in regards to updating the operating system. This page will go through multiple steps you can take to ensure your device updates.
Additionally, you can also verify your update as well. From the home screen, tap: Settings > About Device > Device Information > scroll down to Firmware and Firmware Build Date. Usually, you should see "No update is available for your device at this time" displayed. Since you are still trying to update your device, you should be seeing this, as supposed to "the software is up to date". Follow the steps on the page to complete the process. Please let us know whether this works or not.
Collin, AT&T Community Specialist
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mjmplus
Contributor
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3 Messages
6 years ago
That is the page i used to find this forum. Been there done all of that. Like I said it either says there is no update or error while checking for update. This is the version on device now NTG9X25C_01.00.57.00 trying to get to NTG9X25C_01.00.75.00 or any update at all. No signs of damage to device and no water damage. Just started doing this one day.
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ATTHelp
Community Support
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231.4K Messages
6 years ago
Hey there!
You may want to disable your PC's Firewall before updating your device's firmware.
We hope this information helps
Lar, AT&T Community Specialist
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mjmplus
Contributor
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3 Messages
6 years ago
Nothing worked, I am returning this device for a refund. Thanks all.
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chanon
Contributor
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2 Messages
5 years ago
Truck driver solution: paper folded a bit larger than the sim, then lay it on top of the sim card, then put the battery back in, and close the cover(must be tight). it's a design flaws; metal sim holder should covered entire sim card...not just the center, when in operation the unit gets hot, I suspect the sim card bend a little from the heat.....causing sim metal contact to be unstable.
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