Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Troubleshoot your device issues
LastOnMyBlock's profile

3 Messages

Saturday, September 23rd, 2023 5:34 PM

Unable to unlock U102aa flip phone, KiaOS 2.5.3

I'm trying to unlock my U102AA phone running KiaOS 2.5.3. I've been using it for years with a prepaid ATT account, and it is paid for. I spoke with ATT Customer service 3 times, and they confirm it is eligible to be unlocked. I've tried the unlock device link using a laptop, but I get rejected since my name and phone number for some reason do not match in what's in your system. Of course when I log in to my prepaid account I can verify my name and number that ATT has on record. In my 3rd call to customer service, they gave me a phone number for the manufacturer, but the manufacturer will not unlock the phone. I've spent several hours trying to unlock. It should not be that difficult - please help.

Community Support


232.9K Messages

9 months ago

Hi, thank you for contacting AT&T Community Forums

We're here for you and we hear you. Please meet us in a DM for further assistance. We have already initiated a DM for you.

Donald, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.