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unhappy24's profile

1 Message

Wednesday, January 17th, 2024 10:37 PM

unable to cancel wireless service for an old tablet

I've tried cancelling my wireless service to an old Apple Tablet using the Self Service Portal, but received a message that I was unable to cancel online. I was directed to call the 800-331-0500. This number leads me nowhere since I recently cancelled my cell phone service with AT&T & transferred to another service provider. I still have Direct TV Satellite service with AT&T. I've been trying to cancel the wireless service to my Tablet for sometime, but haven't had any luck. How can I contact someone at AT&T to cancel? I believe since I've transferred my wireless service to another provider, I'm caught in this endless loop. Help!

Accepted Solution

ACE - Expert

 • 

35.9K Messages

5 months ago

Was that "old Apple Tablet"'s service on the same postpaid account as the phone that you ported to another carrier?

If so, then 800-331-0500 is the correct number.  Call back and don't let them transfer you away... ask for a supervisor.

If your Tablet's service is on PREPAID, then that's a different story.

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