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Tutor

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5 Messages

Mon, Apr 29, 2019 7:32 PM

Trying to request device unlock

I’m trying to request a device unlock, but it keeps getting denied because it says I didn’t confirm it, even though I have confirmed it. This has happened twice. Is there a fix to this or another way to unlock it? 

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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136.7K Messages

a year ago

Greetings @SupremeLeader!

 

We would like to advise that as of April 29, 2019, confirmation emails are no longer required for device unlock. Please check the status of your request and if you receive no updates please resubmit your Device Unlock Request.

 

We hope this info helps.


Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

136.7K Messages

a year ago

Hi @SupremeLeader!

Thank you for reaching out to us, we'd love to help with your device unlock concern! Have you hear active service for at least 60 days? Is your installment paid off? When was last did you submit the unlock request? Did you get any specific message when you submit the request?

To better assist you, please view this article to get more details on How to Unlock your AT&T Device.

Let us know!

Yetty, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

a year ago

Yes, I meet all the requirements. 

I tried to submit an unlock request yesterday and I confirmed the email. But today I got an email that said they had to cancel my request because I didn’t confirm it with 24hours. 

 

I have tried it 3 times and keep getting the same email even though I confirm my request

Tutor

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5 Messages

a year ago

I tried again and got the same email. It says “looks like you didn’t confirm your request”

 

i checked the current status and it’s denied, description say “ looks like you didn't confirm your request so we had to cancel it. The link we sent you was only good for 24 hours“ 

Tutor

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5 Messages

a year ago

Turns out it’s already unlocked. Thank you

Brand User
ATTHelp

Community Support

 • 

136.7K Messages

a year ago

Hi @SupremeLeader

 
We'd advise checking your junk mail folder to see if the confirmation was sent there. Please let us know.
 
Darais, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

I'm having this same issue, I keep confirming it via the link sent through email and upon clicking it, its acknowledge via website "Thanks for Confirming!". Its a little frustrating given there is no other way to notify or seek assistance other than through this thread which does not look very helpful. Is there any other route to request a device to be unlocked?

Contributor

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1 Message

a year ago

Same with my current experience trying to get a 2nd hand (USA purchased ) iphone 5 unlocked to use in the UK with my giffgaff sim. I get the email, I click confirm, it says thanks for confirming then 24hrs later I get an email saying I didn't confirm. I clearly  did. Anyone got a sensible solution please? Can't be this hard surely 

Contributor

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2 Messages

a year ago

was your device ever unlocked?

Contributor

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2 Messages

a year ago

Yes I did, however I had to use the plan holders phone to send the request as my number and email (which is tied to the same plan and authorized user) kept having issues as I stated above. Hostly would be nice if AT&T would just fix and simplified this process for the future.

Contributor

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3 Messages

a year ago

I am having this same problem with my device unlock requests being cancelled, with an email indicating that I did not confirm my request when I DID in fact confirm my request.  Very frustrating.  I have tried 3 times now. Has anyone found a solution?

Tutor

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5 Messages

a year ago

I called them and it turns out it was already unlocked, but idk how. So
maybe yours is already unlocked too.

Contributor

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3 Messages

a year ago

I tried it again, and the SIM is still locked. I'll try giving them a call
to figure it out. Not sure why this process is so difficult.

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