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New Member

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2 Messages

Sun, Jan 19, 2020 9:32 AM

Trek 2 (ZTE K88) not auto-rotating after update to Nougat 7.1

I have 2 Trek 2 tablets and after the OTA update to Nougat 7.1 the screen will no longer auto-rotate & any games that use the accelerometer no longer respond to the tilt of the device. It seems like the last official OTA broke the accelerometer. This has happened on TWO Trek 2 tablets. I have seen lots of complaints but no solutions given. Yes, both tables have been reset multiple times and diagnostic apps report that the sensor is not present. Both tablets worked fine before the OTA update from ATT. What is going on here???

Responses

Brand User
ATTHelp

Administrator

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108.5K Messages

4 weeks ago

Greetings @denclem,

 

We understand you frustration with the latest update on both of your Trek 2 tablets screen not being able to tilt. Thanks for bringing this to our attention, we'd like to provide you with some assistance. 

 

Feel free to reach out to our Advanced Technical Support team. They can be reached at 800.331.0500.

 

Jacob, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.