Troubleshoot your device issues
Bookgeek19's profile



3 Messages

Saturday, July 15th, 2017 11:54 PM

Trek 2 HD (k88)

My trek 2 (that I bought a few weeks ago) is refusing to charge/turn on.
I've tried holding down the sleep button, holding down the sleep button and the volume buttons. But nothing seems to work...

Community Support


229.8K Messages

7 years ago

Hello @Bookgeek19,


The Trek 2 HD is definitely an awesome device to have! I am sorry to hear you’re experiencing trouble with yours. I would be more than happy to help!


We have a great way you can work on this problem on your end, it is the Troubleshoot & Resolve Tool. All you have to do is make sure your device make and model is selected, go to Device/software issues >Power and battery >Device wont power on. From here, please follow the given instruction.


I would like to follow up with you on this. I am going to send a private message directly to your Forums Inbox. You can find it in the top right hand corner of the screen. Please be on the lookout!


I hope you enjoy the rest of your day, and I look forward to speaking with you!


Jess, AT&T Community Specialist

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