AT&T Community Forums

Transfer codes

We bought new phones, traded in the old ones, with a new carrier T-Mobile. Our sim cards and phones are gone. We didn't have a transfer PIN from A T & T. We have temporary numbers from T-Mobile. ATT can't give use the code because our account can't be accessed since a security code goes to the suspended number. Isn't there a way around this so we don't have to have new phone numbers?

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ATTHelp

Community Support

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231.3K Messages

2 years ago

Hello Willy676460, we're here to help with obtaining a transfer codes.

We're sorry to see you go. If your device isn’t accessible, you can request a Number Transfer PIN by signing in to myAT&T online.

Online with myAT&T

Go to your myAT&T profile.
Choose People & Permissions.
Select Wireless.
Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.

Heads up: AT&T employees can’t generate a Number Transfer PIN on your behalf.

Feel free to reachout if you have any other questions or concerns.

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist

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